Customer Charter

Our commitment to you

  • To deliver high quality services to you in an effective and caring manner.

Courtesy and Consideration

You are at all times entitled to be served:

  • Promptly and in a courteous manner
  • With due regard to privacy and confidentiality
  • By helpful staff

Openness and Impartiality

We undertake to:

  • Deal with you in a fair and open manner
  • Discuss any aspect of your dealings with us
  • Explain how a decision was reached.


We endeavour to:

  • Provide clean, accessible public offices
  • Facilitate access for people with disabilities and special requirements.


Our services will be continually reviewed and improved upon where necessary.

You can help us to help you

  • By providing full and accurate information
  • By letting us know when we do something well
  • By making comments, complaints or suggestions about the services you receive.

Sligo County Council have in place a Complaints Procedure for Customers dissatisfied with the quality of service received.  A copy of same can be obtained at our Customer Services Desk, by e-mailing us as  or on our website –