Appendix 5

CUSTOMER CHARTER

Our commitment to you

• To deliver high quality services to you in an effective and caring manner.

Courtesy and Consideration

You are at all times entitled to be served:

• Promptly and in a courteous manner
• With due regard to privacy and confidentiality
• By helpful staff

Openness and Impartiality

We undertake to:

• Deal with you in a fair and open manner
• Discuss any aspect of your dealings with us
• Explain how a decision was reached.

Access

We endeavour to:

• Provide clean, accessible public offices
• Facilitate access for people with disabilities and special requirements.

Review

Our services will be continually reviewed and improved upon where necessary.

You can help us to help you

• By providing full and accurate information
• By letting us know when we do something well
• By making comments, complaints or suggestions about the services you receive.

Sligo County Council has in place a Complaints Procedure for Customers dissatisfied with the quality of service received. A copy of same can be obtained at our Customer Services Desk, by e-mailing us as info@sligococo.ie or on our website – www.sligococo.ie