Veolia Water - Your Bill Explained

WATER/WASTEWATER CHARGES      

Veolia Water (Ireland) Limited have been employed by Sligo County Council to install meters on all non-domestic and part non-domestic properties.

Veolia Water are also responsible for reading the meters, issuing invoices and the collection of  all monies due for the provision of water/wastewater services to non-domestic and part non-domestic customers.

Customers who have any queries regarding their bill should contact Veolia Water (Ireland) Limited and we will be happy to be of assistance

VEOLIA WATER (IRELAND) LIMITED
19 Mail Coach Road, Sligo
TELEPHONE:   Lo-call 1890 836 542
Office opening hours: 9.30am - 5.30pm Monday - Friday

Charge Period 

Indicates the period covered, e.g. 1/1/2009 to 31/3/2009

Bill –To- Address 

Is the address to which your invoice/invoices are sent.

Customer Reference Number 

This is your personal reference number for the supply to the location shown at “supply to ………”.  If you have a number of water supplies, you will have a different customer reference number for each.   If you have any queries regarding any of your invoices, you should contact us either at our office or by telephone and quote the customer reference/s

Supply To   

Is the location to which the water/wastewater service is provided.

Invoice Date 

Shows the date the invoice was issued.

Meter Reading 

Shows how Veolia work out how much water you have used.  Usage is shown in cubic metres (m3). 1m3 = 1,000 litres or 220 gallons. Your latest meter reading is shown together with your previous reading (if any). Reading dates are shown in both cases.

Domestic Allowance 

Where a domestic allowance is applicable, it is applied on a daily basis. It is then deducted from the volumetric usage.  Domestic allowances do not apply to Fixed Charges. A Domestic Allowance does not apply in the case unoccupied houses.

Usage Charges

Shows how much your water usage costs. The charge is in euros per m3.  There are three possible charges, i.e. Water only, Water and Wastewater and Wastewater only.

Standing Charge 

Is the charge for being connected to the public water/wastewater systems.  The standing charge is payable in advance so you will note that a Standing Charge for the period from the 1/4/2009 to the 30/6/2009 is included on the invoice in addition to a Standing Charge for the period from the 1/1/2009 to the 31/3/2009. Where invoices are issued on a quarterly basis only one standing charge will appear on your invoice.

Fixed Charge 

This applies in cases where a meter has not been installed.  The fixed charge will apply from the 1/1/2006 until the date on which a meter is fitted.

Veolia Water Address 

Is the address of Veolia’s Sligo Office.  If you wish to write to us, please use this address.

Invoice Total 

Is the total of the amounts due for the current period in respect of Standing/Fixed Charges and/or Volumetric Charges

Balance Brought Forward 

Is any unpaid/overpaid amount on the previous invoice.

Total Amount Due 

Is the total of the amount shown under Invoice Total and Balance Brought Forward

Payment  Due By 

Is the date by which the total amount shown on the invoice must be paid.

Payment Slip 

Should be used when paying your invoice through a bank or when making payment by post/calling personally to our office.

Payments 

WHILE  CHEQUES  SHOULD  BE  MADE  PAYABLE  TO SLIGO  COUNTY  COUNCIL/VEOLIA  ALL PAYMENTS RELATING TO  INVOICES  ISSUED  BY  VEOLIA  WATER SHOULD  BE  PAID TO VEOLIA WATER OR LODGED THROUGH THE BANK BY USING THE LODGEMENT/BANK GIRO CREDIT TRANSFER ON THE BOTTOM OF YOUR INVOICE

CHANGE OF USE

Non-domestic and part non-domestic customers shall advise Veolia Water agents of any change in the status of the premises, e.g. premises closing down, removal of domestic allowance, re-development, change of occupier, premises no longer commercial, etc.

SALE/PURCHASE OF NON-DOMESTIC/PART NON-DOMESTIC PROPERTIES

Any non-domestic/part non-domestic property owner who is selling a property should either directly or through his/her agents contact Veolia Water and arrange to have a meter reading taken in advance of the change of occupancy of the property.

All payments due for water/wastewater charges must be paid before the change in the occupancy of the property.

Sellers of non-domestic/part non-domestic should furnish the Veolia Water of the name/s and addresses of the purchaser/s of all such properties

Purchasers of all non-domestic/part non-domestic properties should contact Veolia Water in advance of taking up occupancy of such premises to ensure that their details are registered on the company’s billing system and also to ensure that there are no outstanding charges due.