In Sligo County Council, we are committed to providing you with a high quality service. We work hard to maintain and improve the standard of service we provide and to keep errors to a minimum. However, we recognise that mistakes or delays will occasionally occur.
If you are not satisfied with the service we provide, you should let us know so that we can work at improving this. We welcome your feedback and will deal with your complaints in confidence.
This document sets out our procedures for dealing with complaints. It tells you
This complaints procedure concerns complaints about issues such as delays, mistakes, poor customer service – instances where you did not receive the quality of service you feel you are entitled to.
There are separate procedures in place in respect of a Freedom of Information request.
Any individual, company, organisation or association may make a complaint and the steps are as follows:
By providing the following information, you will help to speed up the investigation of your complaint:
If your complaint is complicated, you may find it best to put it in writing so that none of the details are overlooked. Remember to send us all the relevant documentation or correspondence that you may have.
There is no charge for making a complaint and we will not charge you for dealing with your complaint.
Complaints may be made, either orally or in writing to –Senior Executive Officer, Corporate Services Section, Sligo County Council, County Hall, Riverside, Sligo.
If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investiage complaints about any our our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides a free, impartial and independent dispute resolution service.
Contact details are as follows:Office of the Ombudsman,
Lo-Call: 1890-22-30-30 (for callers outside the Dublin area)
The complaints and appeal procedure does not apply to decisions of Sligo County Council where there is a statutory appeal process nor does it interfere with your rights under the Freedom of Information Act, 1997.
Our opening hours are 9am to 5pm Monday to Friday
Tel: 071 9111111
Fax: 071 9141119